Tom Critchlow makes a distinction between fast and slow consulting. Fast consulting goes with the grain — you clarify what already exists, you execute, you deliver. Slow consulting goes against the grain. You try to change how people think. And you don’t do that with a project. You do it with a campaign.
Projects have an end date. You deliver something, everyone shakes hands, and three months later the organisation is doing exactly what it did before. One presentation doesn’t undo years of bad process. A new system won’t be used if nobody changes their behaviour.
A campaign works differently. It’s the same message, again and again, from different angles, over a longer period. Not because people are stupid, but because beliefs shift slowly.
There are a few ways to do this. A weekly message works well — a short email or Slack post with an observation, a data point, a relevant article. Not to persuade, but to stay present. By week eight people expect it. By week twelve it influences how they think.
You can also bring the outside in. Critchlow calls it “bring the outside in.” Customer conversations, user research, reactions on Reddit or forums — it is easier to change someone’s mental model by showing it than by telling it.
Language helps too. If you consistently use the same words for what needs to change, others start using those words. That sounds subtle, but language shapes culture. After twelve weeks you hear your own phrases in meetings you weren’t part of.
And then there is something Critchlow emphasises: internal blogging. Not a manifesto or a big report, but short, shareable pieces. Published over time. The point is not that every piece is brilliant, but that it creates a constant drip of ideas. And it needs to be shareable — not buried in an email thread or lost in Slack, but in a place with a permanent URL people can forward.
The tricky part is that this is harder to sell than a project. A project has a scope, a timeline, a deliverable. A campaign does not. But quick fixes don’t stick. If you leave and everything reverts to the old way, you changed nothing. Changing how people think is the only change that lasts.