I help manufacturing companies get a grip on their leads. From first contact to closed-won, and everything that goes wrong in between.

10+ years of experience in CRM and marketing automation. Started as a developer, grew into an architect and team lead. Led programs for Hilti, Accell, IKEA, and JDE. Now working through BRITE as Managing Consultant, focused on B2B manufacturing.

Approach

I don't start with tooling. First I understand how your commercial process works: where do leads come from, who touches them, where do they drop off, and why. I do that by talking to sales, marketing, and operations—not just management.

Then I design a lead management process that fits how you actually work. Qualification criteria that sales recognizes. Scoring that prioritizes without noise. Routing that gets leads to the right person. Follow-up that's visible.

The implementation is hands-on. I configure the CRM, build the automations, and make sure it works before I leave. No PowerPoints that end up in a drawer.

Ymar Frenken

Sound familiar?

  • Trade show leads that never get called
  • Marketing and sales blaming each other over lead quality
  • Dealers receiving leads but not following up
  • No visibility on what happens to leads after handoff
  • Long sales cycles where timing is critical but nobody monitors it

Who I work with

Manufacturing companies with complex B2B sales. Machine builders, component manufacturers, industrial suppliers. Companies where deals are worth €50K to millions, sales cycles run for months, and decisions are made by technical DMUs.

You often work with dealers, distributors, or partner channels. You have an installed base you want to activate. You do trade shows and events. And you struggle with the question: what actually happens to all those leads?

Technologies

Salesforce
Clay
HubSpot
Zapier

Certifications

Salesforce: Data Cloud · Sales Cloud · Service Cloud · Experience Cloud · Marketing Cloud · Platform App Builder · Administrator · AI Associate

Experience

Managing Consultant

Jan 2024 - Present

BRITE, Utrecht

Leading multi-cloud Salesforce programs (Marketing Cloud, Data Cloud, Sales Cloud, Service Cloud) for B2B clients. Implementation of data integrations and marketing automation for personalized campaigns.

Salesforce Team Lead

May 2022 - Dec 2023

DEPT, Amsterdam

Building and leading Salesforce Consulting team. Sales Cloud and Service Cloud implementations focused on unified customer data across all channels.

Solution Architect

Oct 2018 - Apr 2022

VML (Wunderman Thompson), Haarlem

Architecture and implementation of Marketing Cloud for international brands (IKEA, JDE). Multi-brand campaigns, customer journeys, and data integrations.

CRM Team Lead

Sep 2016 - Sep 2018

HolidayPirates Group, Berlin

Leading CRM team (6 FTE) across 9 international markets. Nurture campaigns, segmentation, and platform selection.

CRM Developer

Apr 2015 - Sep 2016

Zalando SE, Berlin

Email templates, data models, and integrations for multi-channel campaigns at enterprise scale. Segmentation, A/B testing, and onboarding.

Personal

Outside of work I listen to a lot of progressive trance and deep house. You can find me on Spotify.

Education

Northwest Missouri State University

Minor Interactive Digital Media

Sep 2010 - Dec 2010 · Maryville (MO)

ZUYD Hogeschool

Bachelor of Computer Science

Aug 2008 - Aug 2013 · Maastricht