Every day, millions of customers contact support teams not because they want to, but because they need to accomplish something specific. Understanding these needs through the Jobs to Be Done (JTBD) framework can transform how we build and train service agents. Here's how to apply it practically.…
Working with enterprises moving into the AI space, I've noticed a growing concern about data protection when using Large Language Models (LLMs).…
Measuring the performance of an AI Agent is crucial for ensuring optimal operation and continuous improvement. Let's go through some metrics to track performance of an AI Agent…
There are several critical best practices to keep in mind when building intelligent conversational assistants. Let go through top 5 best practices that I've found to be most valuable.…
From clarity and specificity to structured format and ethical considerations, there are several key technical components that go into writing prompts that yield reliable and beneficial AI outputs.…
With the implementation of Conversational AI, it is crucial to get the architecture right from the start. Today, I want to share my insights on the key components that make up a robust conversational AI system, with a special focus on what I consider the most critical yet often overlooked…