Writing AI Prompts
From clarity and specificity to structured format and ethical considerations, there are several key technical components that go into writing prompts that yield reliable and beneficial AI outputs.…
Architecting Salesforce Marketing Cloud for Multi-Country, Multi-Language
As businesses expand globally, managing marketing campaigns across multiple countries and languages can quickly become complex.…
Understanding Salesforce Data Cloud: Segmentation
Salesforce's Data Cloud offers real-time, waterfall, and pre-built data kit segments to quickly target customers based on behavior and attributes.…
On Finding the Real Issues
As a consultant, I've found that clients often arrive with what they believe to be the core issue, but with experience, I've learned these are usually just the tip of the iceberg.…
Building Enterprise-Grade Conversational AI
With the implementation of Conversational AI, it is crucial to get the architecture right from the start. Today, I want to share my insights on the key components that make up a robust conversational AI system, with a special focus on what I consider the most critical yet often overlooked…
The importance of using BPMN 2.0 for mapping Customer Experiences
Have you ever walked into a meeting and see business processes documented in a jumble of flowcharts, PowerPoint shapes, and sticky notes? I certainly have. Without standardization, process documentation often becomes a maze of inconsistent symbols, confusing handoffs, and unclear decision points. This makes it nearly impossible to effectively implement…
How I Automate Tracking New Music
As a dedicated fan of Anjunadeep’s deep, progressive sound, I wanted to make sure I never missed any new releases from the label. Instead of manually checking their catalog every week, I created a simple but effective automation pipeline using Smarter Playlists to keep track of their latest releases.…
The Basics of Project Management
I believe Project management is a vital skill for any IT Progressional in order to help organizations achieve their goals. However, it’s often perceived as a complex and technical field, accessible only to professionals with extensive experience. The truth is, project management is not rocket science – it’s a…